Unified Communications.
Video calling is now second nature to organisations in every sector. But although they’ve embraced team collaboration tools, most organisations aren’t using these powerful applications to their full potential. With years of experience supporting unified communications, we can help you take a more coordinated approach – extending your solution’s reach and increasing reliability.
It’s supposed to be unified.
As many organisations are coming to recognise, the overnight switch to support remote working left plenty of gaps. Despite being promised unified communications, applications aren’t connected and remote users are struggling to do all they need to without being in the office. Our expertise will help you overcome these barriers, so you can use your solution to its full potential and integrate it with the tools your teams rely on.
Supporting users, enhancing visibility.
By offering UC as a service, we can enhance the user experience, in offices or at home. Often, that means building connections between applications for different groups of users – including supporting different video and collaboration tools more effectively. For organisations that want to standardise, we’ll ensure a smooth migration to one single solution, and where possible ensure that popular features from one tool are available in the new one. We also focus on performance, giving your IT managers visibility into volumes and network usage, with automated reporting.
Focus on the network.
Most organisations didn’t design their network for video. So it’s no surprise that increased reliance on UC over the last year has stretched capacity to the limit. Part of professionalising your use of team collaboration tools is to focus on the network; not simply adding bandwidth, but also managing it more effectively to prioritise the right categories of traffic. As well as providing high quality, intelligent connectivity, we can also improve monitoring and performance, giving your IT managers visibility into volumes and network usage, with automated reporting.
Strong connections. Across industries. Across applications.
Connect have highly skilled experts who understand our business.
Working closely with our trusted partner, Connect, the cloud platform was live within six months. The cutover took about an hour and went smoothly with no impact to customers.
David Halliday, IS Product Manager – Northumbrian Water Limited
Connect has taken a basic contact centre that experienced poor performance and transformed it into a modern contact centre.
The results demonstrate the value that investing in contact centre modernisation could deliver and showed how these digital capabilities could support the company's overall digital ambitions and revolutionise CX.
Paul Acheson, Group Director Sales and Marketing – Brittany Ferries
We get great support from Connect.
Their team is very responsive, and we always get a quick turnaround on support requests since migrating to the new Genesys Cloud sytem.
Johan Bosch, Business Executive – iOCO Infrastructure Services
Connect’s implementation process exceeded our expectations and timelines.
Their commitment and availability reassured our contact centre leadership team that the contact centre transformation was in good hands.
Dmitriy Anderson, CIO and Head of E-commerce and Marketplace Strategy – Leroy Merlin South Africa
Connect and Severn Trent worked closely together to develop the digital CX.
Across every measure, Severn Trent has seen tangible benefits delivered to both customers and employees – which in turn is driving operational effectiveness.
Bill Wilson, Digital Channel Strategy Lead – Severn Trent Water
Our decision was rooted in a deep sense of trust in Connect’s ability to effectively execute and align with our strategic objectives.
By leveraging their expertise and commitment, we remained confident in achieving our desired outcomes.
A leading multinational oil and gas company
The team’s commitment throughout the process was unwavering.
Connect team was always available and had representation in every training call and war room feedback session.
Dr Eugene Wessels, Group Chief Technology Officer – King Price Insurance
Our UC technology expertise.
There’s more to UC than Microsoft Teams! We’re experienced in implementing and managing Cisco Webex, Avaya OneCloud and many more UC solutions. We also specialise in integrating multiple UC platforms, to help clients make the most of Office 365 or bring UC into the contact centre.
Find out how we can help your business communicate better.
To discuss your communications challenges and requirements, get in touch with us today.
Connect with us now.
New web: Contact Us
"*" indicates required fields