Transforming CX in utilities – personalisation at speed.
Utilities suppliers are in uncharted territory with new disruptive competitors, ever-increasing customer expectations, an ageing population, disruptive technology, and the drive towards sustainability, all putting pressure on the sector.
Those that have seized the opportunities successfully are businesses that recognise that in a price-capped world, advancing the customer conversation is a matter of necessity rather than choice.
Listen in on this webinar as we discuss how utilities can use artificial intelligence (AI) to drive personalisation and hear from utilities and customer thought leaders on:
- Key trends shaping customer experience in the utilities sector
- How utility firms are delivering personalised service across different channels – and what could be holding this back
- How AI can benefit personalisation
- Customer journey visualisation
Watch the full webinar.
About‘Connect.
Connect combines global contact centre and customer experience (CX) expertise, deep domain knowledge, and unparalleled industry skills to make the complex, simple. Since 1990, we have leveraged our vendor-independent managed services approach to digitally transform how organisations communicate, both internally and externally. We specialise in combining the most relevant technologies and services from leading vendors and platform providers to create opti-channel engagement solutions, orchestrating frictionless experiences and simplifying complex communication challenges.
Connect with us Connect UK, Connect South Africa, Connect India, Connect USA.