Contact centre buyer’s guide.
22 May 2023
Download the contact centre buyer’s guide by Connect to delve into a transformative world where the convergence of these capabilities enables elegant, simple, efficient, and agile contact centres.
Understand the specific capabilities you need to create value for your employees, customers and business. Grounded in research this guide outlines these specific capabilities; technology that will enable enhanced employee experience, the advancement of innovation in automated business processes, sophisticated analytics, and the utilisation of AI for orchestrating operations.
Customer expectations are rising faster than organisations can keep up with them. And employees have more choices than ever before about where — and how — they work. Against a backdrop of increasing economic uncertainty and the need to prove ROI, customer experience (CX) leaders need clear focus to stay on track and ahead of the competition.
In 2023, technology and employee experience will play elevated roles in redefining the industry. The growth of innovation in automated business processes, advanced analytics and artificial intelligence (AI)-powered orchestration will reshape the customer experience. Together they’re transformative. And they offer unprecedented simplicity, efficiency and agility.
Download the contact centre buyer’s guide 2023.
Technology that supports customer and employee experiences of the future – and the trends driving adoption
About‘Connect.
Connect combines global contact centre and customer experience (CX) expertise, deep domain knowledge, and unparalleled industry skills to make the complex, simple. Since 1990, we have leveraged our vendor-independent managed services approach to digitally transform how organisations communicate, both internally and externally. We specialise in combining the most relevant technologies and services from leading vendors and platform providers to create opti-channel engagement solutions, orchestrating frictionless experiences and simplifying complex communication challenges.
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