Category: Voice Biometrics.

Security is always a top priority for business, whether it’s a contact centre protecting customers’ private information, or businesses keeping their data secure. Security experts maintain that we should make passwords and PIN’S longer, more complex and different for each application, as well as recalling recorded responses to security questions, making confirming your identity a memory test, and customer lockouts more frequent.

A BBC article detailed a voice biometric ‘hack attack’ by twin brothers on their HSBC account. It highlights weaknesses in the legacy technology used by some solutions that can be avoided by implementing next generation voice biometrics.