Category: Telephony.
The 4 most common mistakes call centres in financial services are making
Customer expectations are higher than ever, and businesses in the financial sector are taking notice.
How to meet the challenge of an increase in staff working from home
With most employees working from home, it has created some business-critical challenges for our customers to cope with that didn’t exist not too long ago. With that in mind, we thought it would be helpful to share a collection of stories of these challenges and what solution we implemented in case you are facing a similarly urgent need.
What we have found is Amazon Connect facilitates home-working for contact centre agents in this scenario very well as: