Category: Network Services.

In today’s hyper-connected world, where the need to deliver personalised engagement and intuitive customer service has become the minimum industry standard, contact centres have become a hub of personal customer data.

While access to this information is vital to business success, it also represents a growing target for malicious actors, with the threat from within becoming a more prolific risk.

A couple of years ago, the massive migration to remote working seemed temporary, but now that we see a potential permanence in remote and hybrid business structures, we need to reconsider the tools we’ve been using. 

A Business Continuity Plan requires a business to anticipate any potential scenarios that may disrupt their operations and provide contingency plans to continue operations, as smoothly as possible, should any of those scenarios arise. This is what we learned so far from the Covid crises.