Posts by Kishani Govender | Contact Centre Solutions Specialist.

Bespoke solutions to address unique business challenges with Connect360 Don’t jump the Gen AI gun to realise returns on AI investments CX: Orchestrate for long-term differentiation. The journey to the contact centre of the future starts in the cloud The opti-channel era is dawning Cloud technology: the key to delivering future-ready CX and EX Contact centre buyer’s guide 5 trends shaping immersive CX Call centre to contact centre: The evolution in between, and after