The 4 most common mistakes call centres in financial services are making.

Is your call centre staying competitive?

Customer expectations are higher than ever, and businesses in the financial sector are taking notice. In fact, 88% of companies say they are now prioritizing customer experience within their contact centres. That’s pretty significant, but despite this, many financial institutions are still dragging their feet when it comes to optimizing their contact centre processes. In our whitepaper below, discover the 4 most common mistakes call centres in financial services are making.

This is due in part to the COVID-19 pandemic, which had a devastating impact on many industries and their contact centre operations. But this event had a silver lining, as it highlighted the importance of strong and reliable customer support in times of emergency.

Fortunately, the resources your business needs are readily accessible − if you know where to look. Read on to explore the most common mistakes call centres in financial services are making, and how you can position yourself as a frontrunner for your customers!

86% of buyers are willing to pay a premium for a superior customer experience.

Leaders in the financial sector are reflecting and preparing to navigate new challenges as we transition back to “normal” work life. To help you prepare, we’ve put together an analysis of the customer service challenges financial institutions are facing, as well as the 4 most common mistakes call centres in financial services are making and should address.