We’re customer services management and Zendesk experts with a global presence and a 35-year proven track record of success in the contact centre and customer experience (CX) sector. Connect complements Zendesk technology with industry expertise, project management capabilities, and our client-centric approach.
Connect is a Zendesk Premier partner in South Africa and an Advanced partner in the United Kingdom, with expertise in implementation and support for the Zendesk suite of cloud-based customer service and support solutions.
As a leading global partner, we tailor Zendesk implementations to meet your unique needs, ensuring a solution that perfectly aligns with your business goals, leveraging Zendesk’s core functionality.
Our specialised knowledge of the Zendesk CX and customer support platform, coupled with our experience, omnichannel expertise and proficiency as a systems integrator enables us to maximise the potential of Zendesk to help your business facilitate exceptional customer interactions and customer service outcomes.
We leverage our customer-centric and service-led approach and utilise our AI, data analytics, and automation expertise to orchestrate personalised CX and EX across every channel.
Did you know?
- We are one of just two Premier partners in South Africa.
- We are the most qualified partner in EMEA, with recognition from Zendesk for our skills and qualifications.
Awards, accolades and achievements
In 2024, Connect received the Most Qualified Partner Award from Zendesk. Our extensive list of qualifications and expertise include:
- Advanced Data Protection & Privacy (ADPP) Technical Enablement for Partners.
- Zendesk AI Agents (Ultimate)
- Zendesk Advanced AI
- Zendesk Suite
- Zendesk QA
- Zendesk WFM
- Zendesk Sales Specialist
Ready to implement
We have the capacity and maturity to operate in the enterprise market, with the agility and flexibility to deliver any implementation, no matter the size or complexity.
Curated to differentiate
Our experience, unique skills and innovative thinking, particularly in the cloud domain, give us the ability to design and develop solutions, with the expertise to roll out functionality beyond omnichannel capabilities, including AI capabilities.
Geared to integrate
We excel at integrating Zendesk with existing systems, such as CRM, CSM and telephony, and developing custom sidebar widgets and integration with a client’s legacy applications to create seamless, omnichannel customer experiences.
Qualified to deliver
Our contact centre and unified communications heritage, backed by our wealth of systems integration capabilities, provide us with the knowledge and experience to deliver complex voice and omni-channel solutions that complement Zendesk, with technologies such as Genesys Cloud, Five9, and Amazon Connect.
Equipped to develop
We utilise in-house development to complement our Zendesk partner status. Our experience with AI and machine learning (ML) across other technologies and services supports more rapid adoption of new AI-driven capabilities within Zendesk.
Built to evolve
Our Innovations team constantly assess, develop and test new capabilities to enhance our solutions through API integrations and AI and ML adoption.
The Connect advantage:
- Outcomes-focused: We prioritise delivering measurable business value.
- Strong client relationships: We focus on understanding client needs.
- Full lifecycle support: We travel the entire CX journey with you.
- Bespoke solutions: We deliver solutions that go beyond the standard.
- Innovation: Expertise in emerging technologies like AI, cloud, and omnichannel.
Our Connect360 approach.
The partnership between Connect and Zendesk is built on a shared commitment to delivering measurable business value. We do this through our Connect360 portfolio of services, a holistic approach to meeting client needs by combining multiple layers of expertise.
Our Connect360 framework ensures our clients are equipped with the expertise needed to achieve meaningful business outcomes, foster innovation, and deliver sustainable growth. At its core, Connect360 represents a comprehensive approach to supporting our clients throughout their entire journey, enabling success from initial strategy through to seamless implementation, adoption, and continuous value-driven optimisation.
Discover the full suite of Connect360.
Contact centre success hinges on adaptability, collaboration, innovation and a relentless dedication to customer satisfaction. The solution, Connect360 – a suite of integrated services designed to empower your organisation to excel in an ever-evolving market.
About Zendesk.
Zendesk is a leading customer service and engagement platform designed to help businesses build stronger relationships with their customers.
Offering a suite of powerful tools for support, sales, and customer interactions, Zendesk enables companies to deliver seamless, personalised experiences across multiple channels, including email, chat, social media, and voice. With an intuitive, scalable design, Zendesk is used by businesses of all sizes to streamline workflows, enhance customer satisfaction, and drive operational efficiency.
About‘Connect.
Connect combines global contact centre and customer experience (CX) expertise, deep domain knowledge, and unparalleled industry skills to make the complex, simple. Since 1990, we have leveraged our vendor-independent managed services approach to digitally transform how organisations communicate, both internally and externally. We specialise in combining the most relevant technologies and services from leading vendors and platform providers to create opti-channel engagement solutions, orchestrating frictionless experiences and simplifying complex communication challenges.
Connect with us Connect UK, Connect South Africa, Connect India, Connect USA.
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