ServiceNow.

Discover how Connect and ServiceNow gets old and new tech working together, freeing your team for work that matters.

As a ServiceNow Specialist partner, Connect leverages the powerful workflow capabilities of its cloud platform to automate customer journeys across the business. Our clients see enhanced agent productivity, and an improved experience for both their customers and their employees. Connect’s expertise in the CCaaS space means we can integrate ServiceNow’s CSM with leading voice providers, giving organisations a true CX solution that combines a single view of the customer with omni-channel inbound and outbound engagement.

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About ServiceNow.

ServiceNow is a leading provider of cloud-based software solutions that help organizations streamline and automate their business processes. ServiceNow offers a comprehensive platform for service management, including IT service management, customer service management, and field service management. ServiceNow is known for its intuitive, user-friendly interface and robust capabilities in workflow automation, enabling organisations to improve efficiency, reduce costs, and enhance service delivery. By integrating with various enterprise systems, ServiceNow helps businesses achieve greater visibility and control over their operations, ultimately driving digital transformation and innovation.

ServiceNow Preferred Partner Global Specialist Reseller UK, South Africa, India,USA-V2

Customer engagement and automation.

Contact centre as a service

To orchestrate seamless connected customer experiences (CX), businesses must embark on a transformative, innovation-driven journey for their contact centres. This involves migrating existing on-premise solutions to the cloud, harnessing the latest technological advancements, and integrating core systems to unlock limitless possibilities.

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Data-driven insights

By partnering with Connect, you can unlock the full potential of your contact centre data and shape the future of customer experience. We transform raw data into actionable insights, enabling informed decision-making and enhancing customer satisfaction. Leveraging advanced analytics and predictive models, we offer a comprehensive understanding of customer behaviour, helping you stay competitive.

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AI and automation

With Connect’s unrivalled expertise, we elevate customer experiences through intelligent automation. Our AI-powered automation streamlines routine tasks such as customer enquiries, order processing, and issue resolution. Automating these processes enhances efficiency and reduces response times, allowing your teams to focus on more complex, impactful activities.

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Resources.

First contact resolution: Putting the emphasis back in the right place.

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Connect’s Martin Cross wonders whether many businesses have forgotten the “resolution” element.

AI technology will save contact centre agents, not displace them.

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By Martin Cross, Chief Strategy Officer at Connect. With the appropriate training, AI will super-charge live agents as they work alongside the contact center technology in a manner that enhances their skills and empowers them with insights and intelligence to handle higher priority, more complex or sensitive tasks and improve customer engagement.

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To find out more about how Connect and ServiceNow can enhance your customer experience, contact us today.

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