Genesys Cloud contact centre.

Turn your contact centre into a powerhouse with Connect and Genesys Cloud.

As a Genesys Premier partner, Connect has been implementing, integrating, and managing award-winning Genesys contact centre solutions for over 20 years. We have a team of technical experts dedicated to Genesys technology that work to understand your organisation needs and existing systems, then identify the most complementary features. Our deep product knowledge allows us to deliver bespoke solutions to further enhance Genesys’ powerful suite of services, and our ability to manage your solution is second to none because of our ability to offer global support 24/7, 365 days a year.

Did you know?

Connect is ahead of the curve, having delivered the world’s first Genesys cloud digital deployment.

Connect has a truly global reach and is Genesys’ largest partner in Africa.

Partner with us

About Genesys.

Genesys offers a complete and fully integrated portfolio, as well as exceptional reliability and scalability. Known for its usability. Genesys is a leading global provider of cloud and on-premises customer experience and contact centre solutions. The company offers a comprehensive suite of products designed to optimise customer interactions across various channels, including voice, email, chat, social media, and SMS. Genesys integrates advanced technologies such as artificial intelligence, machine learning, and analytics to deliver personalised and efficient customer experiences. Serving businesses of all sizes and industries, Genesys focuses on enhancing customer satisfaction, improving operational efficiency, and driving digital transformation through its innovative and scalable solutions.

Customer engagement and automation.

Contact centre as a service

To orchestrate seamless connected customer experiences (CX), businesses must embark on a transformative, innovation-driven journey for their contact centres. This involves migrating existing on-premise solutions to the cloud, harnessing the latest technological advancements, and integrating core systems to unlock limitless possibilities.

Learn more

Data-driven insights

By partnering with Connect, you can unlock the full potential of your contact centre data and shape the future of customer experience. We transform raw data into actionable insights, enabling informed decision-making and enhancing customer satisfaction. Leveraging advanced analytics and predictive models, we offer a comprehensive understanding of customer behaviour, helping you stay competitive.

Learn more

AI and automation

With Connect’s unrivalled expertise, we elevate customer experiences through intelligent automation. Our AI-powered automation streamlines routine tasks such as customer enquiries, order processing, and issue resolution. Automating these processes enhances efficiency and reduces response times, allowing your teams to focus on more complex, impactful activities.

Learn more

Resources.

King Price.

Case Study

The contact centre sits at the heart of every customer-centric business strategy. However, outdated, inflexible technology constrained King Price Insurance’s ability to deliver omnichannel engagement and superior customer service.

The partners collaborated closely during the evaluation project, which kicked off in February 2020. Connect – a Genesys Gold partner – engaged directly with the omnichannel customer experience and contact centre solutions vendor throughout the evaluation process to determine the appropriate solution.

Contact Centre Buyer’s Guide.

Post

Download the contact centre buyer’s guide to delve into a transformative world where the convergence of these capabilities enables elegant, simple, efficient, and agile contact centres.

Severn Trent.

Case Study

Connect has helped Severn Trent Water implement a digital-first strategy that is transforming the customer experience and driving efficiency. The migration to a solution based on Genesys Cloud contact centre has enabled more interactions to be handled via digital channels. Chatbots now successfully manage 24% of incoming messaging contact end-to-end, delivering a highly effective service for customers. Read full case study here.

Partner with us.

To find out more about what Connect and Genesys Cloud can offer, contact us today.

Connect with us

Connect with us.

New web: Contact Us

"*" indicates required fields