Five9: A trusted cloud contact centre partner.
Transform your customer and agent experience with Connect and Five9.
As a Five9 partner, together, we have migrated legacy, an on-premise contact centre to the cloud, and with it, given global organisations access to its flexible scalability, and powerful AI and automation capabilities. We’ve also integrated Five9’s CCaaS solution with a range of CRM and CSM platforms in diverse industries, giving agents the overview of the customer they need to quickly and accurately serve them.
Our ability to deploy native conversational services and apps within the Five9 contact center environment led us to be recognised as the only organisation outside the US to win Five9’s Global Partner of the Year.
Building on these achievements and our investments, we are the only Five9 partner globally who are accredited to deliver both contact centre and conversational services.
About Five9.
Five9 inc. is a cloud-based contact centre software provider with a comprehensive suite of tools for managing customer interactions across multiple channels, including voice, email, chat, social media, and SMS. The Five9 contact centre platform integrates AI for intelligent automation, offers omnichannel routing, and seamlessly connects with major CRM systems. Designed for scalability, reliability, and security, Five9 serves organisations of all sizes and industries, focusing on enhancing customer service operations and driving data-driven decision-making with advanced analytics and reporting tools.
Five9 is a CCaaS Platform that empowers contact centre agents to engage with customers across their channel of choice, giving managers visibility into contact centre performance, and brings overall agility to any business. Connect and Five9 bring together the power of people and technology to enable you to drive CX success and bring joy to CX.
Our partnerships.
We’re partnered with industry-leading CCaaS providers to deliver seamless solutions and integrations across your environment.
Discover the full suite of Connect360.
In today’s fast-paced business landscape, success hinges on adaptability, collaboration, innovation and a relentless dedication to customer satisfaction. The solution, Connect360 – a suite of integrated services designed to empower your organisation to excel in an ever-evolving market.
About‘Connect.
Connect combines global contact centre and customer experience (CX) expertise, deep domain knowledge, and unparalleled industry skills to make the complex, simple. Since 1990, we have leveraged our vendor-independent managed services approach to digitally transform how organisations communicate, both internally and externally. We specialise in combining the most relevant technologies and services from leading vendors and platform providers to create opti-channel engagement solutions, orchestrating frictionless experiences and simplifying complex communication challenges.
Connect with us Connect UK, Connect South Africa, Connect India, Connect USA.
Partner with us.
To find out more about what Connect and Five9 can offer, contact us today.
Connect with us.
New web: Contact Us
"*" indicates required fields