Our people.
Our history enables our future.
Connect has exceptionally strong credentials in the customer experience and contact centre domain, this has been hard won in our customers contact centre trenches over the last 34 years, this knowledge and experience is embedded deeply into the DNA and people of the business. It is this understanding that has allowed Connect to bring real value to our customers, we do this by focusing on our strategy in our measured accumulation of industry-leading experts as our most valuable assets. It is via these highly skilled people that we have built enhanced capability in activating and maximising the value of your technology in-line with your business strategy.
Within Connect, our people are the key.
Timeline.
1990
Connect Managed Services
Founded 1990
- Managed Services
- Nortel
- Avaya
2017
ProtoCall One
Founded 2003
- Genesys PureEngage
- Cisco
- Advanced contact centre skills
2018
Cool Harbour
Founded 2014
- AWS
- Amazon Connect
2019
G3 Comms
Founded 2012
- Global SIP & core
- Network
- Avaya
- Genesys Cloud
2020
ICR
Founded 2003
- Conversational AI
- Application Design
- Application Integration
- Avaya
- Voice biometrics
2021
Service CX
Founded 2018
- Service Now
- Five9
2022
Pivotal Data
Founded 2013
- Genesys
- Technical ability
2022
illation
Founded 2019
- Zendesk
- Business Enablement Services
- Business Intelligent Platform
- Avaya
We’ve got skill.
Dating back to 1992, our journey began with voice managed services and Avaya. This started our commitment to building world-class skills in modern contact centre solutions and our dedication to fostering the best minds in the business. As the market evolved, we added Genesys to our skill set and shortly after, built out our migration skills with the introduction of their cloud solution.
In 2017 a strategic acquisition enhanced our existing overall contact centre skills and strengthened our already incredibly competitive Genesys team of experts while adding Cisco to our repertoire.
Our position as leaders allowed us to be second-to-market with AWS in the UK and naturally, we saw rapid development in AWS Connect, enriching our team, who are confident experts today. By 2019, we expanded our core network and SIP globally while bolstering our cloud-native solutions to include Five9 and adding WFO to our people’s skillset.
In 2020, we bolstered the team’s expertise in conversational design, Google AI, and voice biometrics through another strategic acquisition. This expertise was built over a twenty-year history in this dynamic space and now informs our deep technical skills in modern AI, areas such as Large Language Models, Robotics and Natural Language Processing.
Our continuous growth in knowledge also enhanced our skills in customer service management solutions, unlocking ServiceNow and CSM, as well as advancing WFO in 2021.
Most recently, we’ve expanded our global footprint through the acquisition of outstanding experts in Zendesk, with unsurpassed technical and operational skills in the contact centre space.
This strategic accumulation of these skills and expertise over the years is what sets us apart in the market, as we have built a foundation of people with vast experience and advanced technical knowledge.
Unlocking the value of our people for you.
Connect360 is a continuum that empowers these highly regarded experts to engage in your business with the right tools at the right time in your journey. From Business Enablement to Optimisation Services, we have specialists in every area. This allows you to ensure the best possible results at every step of your customer service journey. Our specialists are already an interconnected team and therefore our service and support continuum allow for the smooth integration of technology, rather than the individual service silos you would normally experience when engaging with specific specialists in each area.
Expertise and experience focused on customer outcomes.
With the vast experience and expertise we possess comes the wisdom to understand that your needs evolve, and our differentiating factor is that we anticipate this. In days gone by, technology solutions were enough, today however you need a partner that understands your strategy and works alongside you to empower your unique strategic business outcomes. We are independent of our vendors and are focused on delivering services-led solutions to do just that.
Expertise and experience focused on customer outcomes.
With the vast experience and expertise we possess comes the wisdom to understand that your needs evolve, and our differentiating factor is that we anticipate this. In days gone by, technology solutions were enough, today however you need a partner that understands your strategy and works alongside you to empower your unique strategic business outcomes. We are independent of our vendors and are focused on delivering services-led solutions to do just that.
A culture of knowledge and excellence empowers sustained success and endless value.
We are people-focused and have a strong culture of excellence. This means we understand that anything less than sustained success is not worth investing in. We are in an evolving market, and as such we must continually evolve with it. By unlocking the power of our culture and the expertise of our people the Connect360 continuum can offer you endless possibilities and values thanks to its comprehensive nature and integrated framework.
Find out how we can help your business communicate better.
To discuss your communications challenges and requirements, get in touch with us today.
Connect with us now.
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