Zendesk: A leading customer services management partner.
Break down barriers. Build up customer experience.
Solid connections begin with robust engagements and as a Zendesk partner, Connect harnesses the power of Zendesk to break down barriers and transform your customer support interactions into meaningful and lasting connections.
Zendesk’s service offering empowers you to customise customer support experiences, fostering both loyalty and revenue growth. With Zendesk, your end user will receive a better, faster and easier support experience.
Why Zendesk?
Zendesk enables up close and personal service.
Your customers’ expectations are rising. They arrive with questions, anticipating quick, personalised answers focused on making their experience more efficient. Engage with your customers on their preferred channel, and tailor the conversation to address their unique requirements.
Zendesk grows with your business.
When your business grows, will your software seamlessly grow with you? As you scale up your business, you’ll require a support solution that scales with your business to provide a continuous and consistent support experience. As a Zendesk partner, we can accommodate new teams, divisions, and global expansions while ensuring the safety of all, irrespective of your company’s size.
Zendesk embraces change.
There is an expectation for your businesses to provide adaptable support experiences as customer needs evolve and grow. You can’t afford to find yourself locked into rigid, legacy software. With Zendesk, you can swiftly implement new solutions, incorporate additional features as needed, and maintain control over your overall costs.
Ready to enrich your customer support interactions?
Gaining the competitive edge with Zendesk for Service.
Omnichannel contact centre solutions
As a Zendesk partner, by integrating voice, social, email and chat channels, we can help you streamline your customer experience. Meet your customers where they are and drive accountability, loyalty and, therefore, revenue. The scalable and customisable solution is perfect for any organisation – no matter where they are in the growth journey.
Advanced integration
With advanced integration, you can import data from almost any other system and get a comprehensive view of your contact centre to help you make data-driven decisions. Additionally, Zendesk’s built-in analytics tracks just about anything! Teams become more productive and organised, and customers get faster, more effective service.
Full-view agent workspace
With Zendesk, Connect can successfully break down data silos by showing your agents a comprehensive view of the customer’s omnichannel experience. You can use automation to customise the agent view based on the type of query coming in from the customer, and routing to make sure the call goes to the most equipped agent.
Zendesk for Service capabilities.
- Messaging: Provide instant help and customer support on your website, mobile apps, social and business channels.
- AI and automation: Understand the customer experience and unlock personalised support without extra work.
- Help centre: A smart knowledge base for better self‑service and empowered agents.
- Agent workspace: A conversation-focused agent workspace.
- Ticketing: A powerfully easy system for tracking, prioritising, and resolving customer support tickets.
- Voice: Speak directly with customers to deliver personalised solutions to complex issues.
- Routing and intelligence: Get requests to the right agent based on their availability, workload and expertise.
- Reporting and analytics: Use data and analytics to measure and improve the entire customer experience.
- Platform: The foundation beneath Zendesk – built to help you create the best customer experiences.
- Integrations: Find apps, themes, and everything you need in the Zendesk Marketplace.
- Data privacy and protection: Reach the next level of data protection with advanced privacy and security controls.
Zendesk for Service integrations.
Zendesk for Service integrates with a multitude of platforms and apps. Here are a few:
- The Genesys integration with Zendesk enables a comprehensive, yet easy-to-use contact centre solution to deliver remarkable customer experiences.
- The Zendesk integration with Amazon Connect Voice and Chat creates impressive customer support experiences that connect you to your customer.
- Five9 cloud contact centre integrates seamlessly with Zendesk to enhance your customer support experiences.
Discover the full suite of Connect360.
In today’s fast-paced business landscape, success hinges on adaptability, collaboration, innovation and a relentless dedication to customer satisfaction. The solution, Connect360 – a suite of integrated services designed to empower your organisation to excel in an ever-evolving market.
About‘Connect.
Connect combines global contact centre and customer experience (CX) expertise, deep domain knowledge, and unparalleled industry skills to make the complex, simple. Since 1990, we have leveraged our vendor-independent managed services approach to digitally transform how organisations communicate, both internally and externally. We specialise in combining the most relevant technologies and services from leading vendors and platform providers to create opti-channel engagement solutions, orchestrating frictionless experiences and simplifying complex communication challenges.
Connect with us Connect UK, Connect South Africa, Connect India, Connect USA.
Partner with us.
To find out more about what Connect and Zendesk can offer, contact us today.
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