Five9: The intelligent CX platform for contact centres.
A superior customer experience journey with Five9 and Connect.
With a global presence and a proven 35-year track record of success in the customer experience (CX) and engagement sector, Connect is an industry-leading Five9 cloud contact centre expert.
As a Gold partner, we have an intricate understanding of the Five9 intelligent CX platform. Applying our proven expertise and experience in systems integration, automation, AI and data analytics we ensure seamless integration with best-in-class AI models, enabling businesses to optimise automation, enhance agility and elevate customer engagement. We maximise the potential of Five9 solutions – whether migrating legacy contact centres to the cloud or deploying greenfield CCaaS solutions.
Our clients are empowered with the potential for an early adoption advantage through our inclusion in the Five9 Early Partner Engagement (EPE) program. This gives us pre-launch access to the latest solutions and technologies, enabling us to test and understand new technologies and better maximise your investment.
Leveraging our customer-centric and service-led approach, we orchestrate impactful customer engagement.
Our journey with Five9:
- In 2022, Connect won the Five9 Global Partner of the Year award, becoming the only organisation outside the US to win the coveted title.
- In August 2023, Connect extended its partnership with Five9 to South Africa.
- Connect was nominated as a finalist in the prestigious Five9 New Era of CX Awards in 2024, in the category of CX Leader of the Year.
- In 2025, Connect received the Partner Excellence Awards, celebrating our unwavering commitment to excellence in every facet of the partnership, where we excel across various areas, from generating demand to delivering exceptional value throughout the customer lifecycle.
Equipped to deliver
We boast one of the most experienced digital teams in the industry, with over 25 years of experience and leading expertise in Interactive Voice Response (IVR) and Interactive Virtual Agent (IVA) solutions.
Ready to execute
We have the capacity and maturity to operate in the enterprise market, with the agility and flexibility to deliver any implementation, no matter the size or complexity.
Built to innovate
Our experience, unique skills and innovative thinking, particularly in the cloud domain, give us the ability to design and develop bespoke solutions, with the expertise to roll out functionality beyond omnichannel capabilities, including automation and AI capabilities.
Qualified to simplify
Our global presence means we deal with regulatory compliance issues across multiple jurisdictions and industries. We have proven expertise in facilitating heavy regulatory compliance requirements.
Proven to integrate
As a Salesforce partner, Connect is also positioned to integrate the Five9 Intelligent CX Platform with the Salesforce Service Cloud Voice Bring Your Own Telephony (BYOT) feature to craft Bring Your Own Channel (BYOC) solutions.
The Connect advantage:
- Outcomes-focused: We prioritise delivering measurable business value.
- Strong client relationships: We focus on understanding client needs.
- Full lifecycle support: We travel the entire CX journey with you.
- Bespoke solutions: We deliver solutions that go beyond the standard.
- Innovation: Expertise in emerging technologies like AI, cloud, and omnichannel.
Our Connect360 approach.
The partnership between Connect and Five9 is built on a shared commitment to delivering measurable business value. We do this through our Connect360 portfolio of services, a holistic approach to meeting client needs by combining multiple layers of expertise.
Our Connect360 framework ensures our clients are equipped with the expertise needed to achieve meaningful business outcomes, foster innovation, and deliver sustainable growth. At its core, Connect360 represents a holistic approach to supporting our clients throughout their entire journey, enabling success from initial strategy through to seamless implementation, adoption, and continuous value-driven optimisation.
Discover the full suite of Connect360.
In today’s fast-paced business landscape, success hinges on adaptability, collaboration, innovation and a relentless dedication to customer satisfaction. The solution, Connect360 – a suite of integrated services designed to empower your organisation to excel in an ever-evolving market.
About Five9.
Five9 is a cloud-based contact centre software provider with a comprehensive suite of tools for managing customer interactions across multiple channels, including voice, email, chat, social media, and SMS. The Five9 contact centre platform integrates AI for intelligent automation, offers omnichannel routing, and seamlessly connects with major CRM systems. Designed for scalability, reliability, and security.
Empowering contact centre agents, customers, managers and the overall business, Connect and Five9 brings together the power of people and technology to enable you to drive meaningful CX success.
Our partnerships.
We’re partnered with industry-leading CCaaS providers to deliver seamless solutions and integrations across your environment.
About‘Connect.
Connect combines global contact centre and customer experience (CX) expertise, deep domain knowledge, and unparalleled industry skills to make the complex, simple. Since 1990, we have leveraged our vendor-independent managed services approach to digitally transform how organisations communicate, both internally and externally. We specialise in combining the most relevant technologies and services from leading vendors and platform providers to create opti-channel engagement solutions, orchestrating frictionless experiences and simplifying complex communication challenges.
Connect with us Connect UK, Connect South Africa, Connect India, Connect USA.
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