ConnectLive, Johannesburg.

Redefining customer experience and transforming your contact centre operations. We’re excited to have invited you to ConnectLive day Johannesburg.

Relive the best moments from ConnectLive Johannesburg, where industry leaders came together to explore AI-driven innovation and cloud-powered excellence in contact centre operations. Connect is reshaping customer interactions, enhancing efficiency, and driving meaningful engagement.

From insightful keynotes on intelligent automation to deep dives into achieving a 360-degree customer view, this event showcased the future of customer experience. Connect with us and see how AI and cloud solutions can transform your CX strategies.

Our event.

Our topics.

Keynote – AI in action: Transforming contact centres with intelligent automation.
An overview of AI’s role in enhancing contact centre efficiency, personalising customer experiences, and driving business outcomes.
The connected customer: How to build a 360-degree view for seamless CX.
How to achieve a 360-degree view of the customer by integrating CRM, contact centre and digital engagement platforms.
Connect360 : A comprehensive suite of CX optimisation services.
A diverse, but interconnected, suit of specialised advisory, technical, and service expertise designed to enhance your customer interactions for today and tomorrow.
Real Results: How AI and cloud solutions revolutionised our customer experience.
Case study highlighting how implementing Connect’s solutions helped overcome CX challenges, improve efficiency, and enhance customer satisfaction.
Roadmap to success: Leveraging AI and cloud to transform CX.
An interactive panel discussion to gain personalised insights on how AI and cloud solutions can be applied to CX strategies.
Partnering for progress: How Connect drives future-focused customer experience.
Final thoughts on how Connect is at the forefront of AI-driven and cloud-enabled CX solutions, and how attendees can take their CX to the next level.