The threat from within: Securing your contact centre.

In today’s hyperconnected world, contact centres have become vital to business success – but they also represent a growing target for internal threats. As cyberattacks continue to evolve, the risks from malicious insiders pose a significant danger to both data confidentiality and operational stability. In this crucial webinar, co-hosted by Connect, BLOCKPHISH, and SessionGuardian, we delve into the rising threat landscape and securing your contact centre.

About the webinar.

Explore how insider threats can lead to breaches, data leaks, and reduced customer trust. Learn from cybersecurity experts about the cutting-edge strategies and technologies you need to secure your contact centre against these hidden dangers. Whether you’re a contact centre leader, cyber security professional, third-party risk manager or fraud manager, this webinar will provide you with the insights and actionable tactics you need to stay one step ahead.

• Explore how hybrid workforces and flexible working legislation are reshaping the contact centre landscape.
• Discover the growing trend of outsourcing agents to regions outside the EEA and the potential risks this poses to data security.
• Understand the risks involved in contact centres’ expanded access to a 360-degree view of customer data.
• Learn what strategies contact centres are employing to safeguard home-based agents and prevent data theft, and more….

Watch the full webinar.